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Freshservice
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Jira Service Management
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Starting priceFrom $19/moFrom $20/mo
Pricing modelSubscriptionFreemium
Free trialYesYes
Free versionNoYes
DeploymentCloud / SaaSCloud / SaaS, On-premise
VendorFreshworksAtlassian
Features
Asset managementYesYes
Change managementYesYes
Incident managementYesYes
IntegrationsNoYes
Knowledge baseNoYes
Reporting and analyticsNoYes
SLA managementNoYes
Self-service portalYesYes
TicketingYesYes
Workflow automationYesYes
Summary
Pros
  • Wide ITIL-aligned feature set at accessible prices
  • Friendly interface that is easy to roll out
  • Strong asset and change management on Pro
  • Part of the Freshworks suite with Freshdesk and Freshchat
  • Deep Jira integration for engineering handoffs
  • Free plan for up to 3 agents
  • Strong ITSM processes (incident, change, problem)
  • Highly configurable workflows
Cons
  • AI features like Freddy Copilot are paid add-ons
  • Asset packs and orchestration overages add cost
  • Downgrades only apply at term end
  • Enterprise pricing is not published
  • Configuration can feel technical
  • Less polished for customer-facing support
  • Pricing grows with agent count and add-ons
Integrations
  • Slack
  • Microsoft Teams
  • Jira
  • Okta
  • Azure AD
  • Zoom
  • Jira
  • Confluence
  • Slack
  • Microsoft Teams
  • Opsgenie
  • Bitbucket
Details WebsiteDetails Website
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