Compare Software

Freshchat
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Chatwoot
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Rating——
Starting priceFrom $19/moFrom $0/mo
Pricing modelFreemiumFreemium
Free trialYesYes
Free versionYesYes
DeploymentCloud / SaaSAndroid, Cloud / SaaS, iOS, On-premise
VendorFreshworksChatwoot
Features
AI assistantYesNo
API accessNoYes
Canned responsesNoYes
ChatbotsYesNo
Knowledge baseNoYes
Live chatYesYes
Multichannel messagingYesYes
Reporting and analyticsYesYes
SMSYesNo
Self-hostingNoYes
Shared inboxNoYes
Team collaborationNoYes
Workflow automationNoYes
Summary
Pros
  • Real free plan for up to 10 agents
  • Messaging across web, WhatsApp, Apple Messages, SMS and social
  • Fits naturally with Freshdesk and Freshsales
  • 14-day trial with Enterprise access
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • AI sessions and Copilot are paid extras
  • Day passes and connector tasks add cost
  • Feature jumps between tiers are significant
  • Annual pricing only displayed by default
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Freshdesk
  • Freshsales
  • Shopify
  • Salesforce
  • Slack
  • WhatsApp
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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