Compare Software

Olark
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Chatwoot
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Rating——
Starting priceFrom $29/moFrom $0/mo
Pricing modelSubscriptionFreemium
Free trialNoYes
Free versionYesYes
DeploymentCloud / SaaSAndroid, Cloud / SaaS, iOS, On-premise
VendorOlarkChatwoot
Features
API accessNoYes
Canned responsesNoYes
ChatbotsYesNo
IntegrationsYesNo
Knowledge baseNoYes
Live chatYesYes
Multichannel messagingNoYes
Multilingual supportYesNo
Reporting and analyticsYesYes
Self-hostingNoYes
Shared inboxNoYes
Team collaborationNoYes
Workflow automationNoYes
Summary
Pros
  • Simple, focused live chat experience
  • PowerUps let you add only the features you need
  • Long track record with small and mid-size businesses
  • Pro plan bundles AI chatbot and account management
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • Free plan is very limited
  • Add-ons can nearly double the monthly cost
  • Prepaid terms may be hard to refund
  • Fewer built-in ticketing and automation features than suites
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Shopify
  • Salesforce
  • HubSpot
  • Slack
  • Zendesk
  • WordPress
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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