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Tawk.to
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Chatwoot
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Rating——
Starting priceFreeFrom $0/mo
Pricing modelFreeFreemium
Free trialNoYes
Free versionYesYes
DeploymentCloud / SaaSAndroid, Cloud / SaaS, iOS, On-premise
Vendortawk.to Inc.Chatwoot
Features
API accessNoYes
Canned responsesNoYes
Contact managementYesNo
Departments and tagsYesNo
Knowledge baseYesYes
Live chatYesYes
Multichannel messagingNoYes
Reporting and analyticsNoYes
Screen sharingYesNo
Self-hostingNoYes
Shared inboxNoYes
Team collaborationNoYes
TicketingYesNo
Workflow automationNoYes
Summary
Pros
  • Genuinely free with unlimited agents
  • Includes live chat, ticketing, knowledge base and basic CRM
  • Unlimited chat history and file transfer
  • Supports 45+ languages
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • tawk.to branding appears unless you pay to remove it
  • Support is community or email-based
  • API access and some advanced features are limited
  • Paid add-on pricing is not as transparent as the free tier
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • WordPress
  • Shopify
  • Wix
  • Joomla
  • Zapier
  • Slack
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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