Compare Software

HelpDesk
Remove
Chatwoot
Remove
Rating——
Starting priceFrom $19/moFrom $0/mo
Pricing modelSubscriptionFreemium
Free trialYesYes
Free versionNoYes
DeploymentCloud / SaaSAndroid, Cloud / SaaS, iOS, On-premise
VendorText (HelpDesk)Chatwoot
Features
AI assistantYesNo
API accessNoYes
Canned responsesYesYes
Knowledge baseNoYes
Live chatYesYes
Multichannel messagingNoYes
Reporting and analyticsYesYes
Self-hostingNoYes
Shared inboxYesYes
Team collaborationNoYes
TicketingYesNo
Workflow automationNoYes
Summary
Pros
  • Low entry price with yearly billing
  • Clear AI allowances per plan with pay-as-you-go packs
  • 14-day free trial without a credit card
  • SOC 2 Type 2 and HIPAA listed on Enterprise
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • Jump from Essential to Growth is large
  • Essential limits history to 60 days and has only three ticketing rules
  • AI resolutions beyond plan limits cost extra
  • Smaller integration ecosystem than the biggest suites
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • LiveChat
  • Shopify
  • Slack
  • Zapier
  • Messenger
  • SMS
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
Scroll to Top