Compare Software

Re:amaze
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Chatwoot
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Rating——
Starting priceFrom $26/moFrom $0/mo
Pricing modelSubscriptionFreemium
Free trialYesYes
Free versionNoYes
DeploymentCloud / SaaSAndroid, Cloud / SaaS, iOS, On-premise
VendorRe:amazeChatwoot
Features
API accessNoYes
Canned responsesNoYes
ChatbotsYesNo
E-commerce integrationsYesNo
Knowledge baseYesYes
Live chatYesYes
Multichannel messagingNoYes
Reporting and analyticsNoYes
Self-hostingNoYes
Shared inboxYesYes
Team collaborationNoYes
TicketingYesNo
Workflow automationNoYes
Summary
Pros
  • Low entry price with a flat-rate Starter plan for unlimited users
  • Combines help desk, live chat, chatbots and knowledge base
  • Strong Shopify, BigCommerce and WooCommerce integrations
  • 14-day free trial with Plus features, no credit card
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • No permanent free plan
  • SMS and voice need a separate provider such as Twilio
  • AI resolutions and push notifications are capped per user
  • Per-user pricing grows with team size
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Shopify
  • BigCommerce
  • WooCommerce
  • Magento
  • Slack
  • Mailchimp
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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