Compare Software

Hiver
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Chatwoot
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Rating——
Starting priceFrom $15/moFrom $0/mo
Pricing modelSubscriptionFreemium
Free trialYesYes
Free versionNoYes
DeploymentCloud / SaaSAndroid, Cloud / SaaS, iOS, On-premise
VendorHiverChatwoot
Features
API accessNoYes
Canned responsesNoYes
Collision detectionYesNo
Email assignmentYesNo
Email templatesYesNo
Knowledge baseYesYes
Live chatYesYes
Multichannel messagingNoYes
Notes and tagsYesNo
Reporting and analyticsYesYes
SLA managementYesNo
Self-hostingNoYes
Shared inboxYesYes
Team collaborationNoYes
Workflow automationYesYes
Summary
Pros
  • Works inside Gmail so adoption is fast
  • Simple collaboration features
  • No separate tool to learn
  • Good for email-centric teams
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • Limited outside Google Workspace
  • Fewer channels than full help desks
  • Advanced features require higher plans
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Gmail
  • Google Workspace
  • Slack
  • Salesforce
  • Zapier
  • HubSpot
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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