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Gorgias
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Chatwoot
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Starting priceFrom $10/moFree plan
Pricing modelSubscriptionFreemium
Free trialYesYes
Free versionNoYes
DeploymentAndroid, Cloud / SaaS, iOSAndroid, Cloud / SaaS, iOS, On-premise
VendorGorgiasChatwoot
Features
AI assistantYesNo
API accessNoYes
Canned responsesYesYes
Customer data sidebarYesNo
Knowledge baseNoYes
Live chatYesYes
Multichannel messagingNoYes
Reporting and analyticsYesYes
Self-hostingNoYes
Self-service portalYesNo
Shared inboxYesYes
Shopify order actions in ticketsYesNo
Social media inboxYesNo
Team collaborationNoYes
Voice and callingYesNo
Workflow automationNoYes
Summary
Pros
  • Order data and actions inside each ticket
  • Pricing tied to ticket volume rather than seats
  • Strong automation for repetitive store questions
  • Built for Shopify, BigCommerce and Magento
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • Less suited to non-ecommerce support
  • Costs rise with ticket volume
  • Fewer enterprise controls than general suites
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Shopify
  • BigCommerce
  • Magento
  • Klaviyo
  • Recharge
  • Yotpo
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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