Compare Software

Chatwoot
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Crisp
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Rating——
Starting priceFrom $0/moFrom $45/mo
Pricing modelFreemiumFreemium
Free trialYesYes
Free versionYesYes
DeploymentAndroid, Cloud / SaaS, iOS, On-premiseAndroid, Cloud / SaaS, iOS
VendorChatwootCrisp
Features
API accessYesNo
Canned responsesYesYes
ChatbotsNoYes
Co-browsingNoYes
Contact managementNoYes
Email campaignsNoYes
Knowledge baseYesYes
Live chatYesYes
Mobile appNoYes
Multichannel messagingYesNo
Reporting and analyticsYesNo
Self-hostingYesNo
Shared inboxYesYes
Team collaborationYesNo
Video callsNoYes
Workflow automationYesNo
Summary
Pros
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
  • Free plan available
  • Workspace-based pricing rather than per agent
  • Live chat, inbox and knowledge base in one tool
  • Quick to set up on a website
Cons
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
  • Less depth than full enterprise help desks
  • Some automation and AI features sit on higher plans
  • Reporting is lighter than larger suites
Integrations
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
  • Shopify
  • WordPress
  • Slack
  • Zapier
  • HubSpot
  • WooCommerce
Details WebsiteDetails Website
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