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LiveChat
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Chatwoot
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Rating——
Starting priceFrom $19/moFrom $0/mo
Pricing modelSubscriptionFreemium
Free trialYesYes
Free versionNoYes
DeploymentCloud / SaaSAndroid, Cloud / SaaS, iOS, On-premise
VendorText (LiveChat)Chatwoot
Features
AI assistantYesNo
API accessNoYes
Canned responsesYesYes
ChatbotsYesNo
IntegrationsYesNo
Knowledge baseNoYes
Live chatYesYes
Multichannel messagingNoYes
Reporting and analyticsYesYes
Self-hostingNoYes
Shared inboxNoYes
Team collaborationNoYes
Workflow automationNoYes
Summary
Pros
  • Mature, polished chat widget and agent app
  • Text Intelligence AI features such as reply suggestions and summaries on all plans
  • Large marketplace of integrations
  • 14-day free trial
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • No free plan
  • Starter has no reporting and short history
  • WhatsApp, Instagram and AI automation are priced separately
  • Per-agent pricing climbs quickly on Business
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Shopify
  • Salesforce
  • HubSpot
  • Slack
  • WordPress
  • Zapier
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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