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Gladly
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Chatwoot
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Rating——
Starting priceCustom quoteFrom $0/mo
Pricing modelCustom quoteFreemium
Free trialNoYes
Free versionNoYes
DeploymentCloud / SaaSAndroid, Cloud / SaaS, iOS, On-premise
VendorGladly Software, Inc.Chatwoot
Features
AI assistantYesNo
API accessNoYes
AutomationYesNo
Canned responsesNoYes
Customer data sidebarYesNo
Knowledge baseNoYes
Live chatNoYes
Multichannel messagingYesYes
Reporting and analyticsYesYes
Self-hostingNoYes
Shared inboxNoYes
Team collaborationNoYes
Voice and callingYesNo
Workflow automationNoYes
Summary
Pros
  • One lifelong conversation per customer instead of ticket-by-ticket history
  • Agents work in a single view across voice, chat, email, SMS and social
  • Good fit for brands that sell on service quality
  • Dedicated onboarding and customer success for enterprise rollouts
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • Gladly does not publish pricing, and figures come from third-party reports
  • Reported seat minimums make it unsuitable for very small teams
  • No public free trial
  • Usage-based AI and telephony fees can raise the total
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Shopify
  • Salesforce
  • Slack
  • Zendesk
  • Magento
  • Twilio
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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