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Kustomer
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Chatwoot
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Rating——
Starting priceCustom quoteFrom $0/mo
Pricing modelCustom quoteFreemium
Free trialNoYes
Free versionNoYes
DeploymentCloud / SaaSAndroid, Cloud / SaaS, iOS, On-premise
VendorKustomer, Inc.Chatwoot
Features
API accessNoYes
AutomationYesNo
Canned responsesNoYes
Customer data sidebarYesNo
Knowledge baseNoYes
Live chatNoYes
Multichannel messagingYesYes
Reporting and analyticsYesYes
SLA managementYesNo
Self-hostingNoYes
Shared inboxNoYes
Team collaborationNoYes
TicketingYesNo
Voice and callingYesNo
Workflow automationNoYes
Summary
Pros
  • Single customer timeline across email, chat, SMS, social and voice
  • Built for high-volume support teams, especially ecommerce and DTC brands
  • Strong automation and routing with a 99.9% uptime SLA
  • Includes a named Customer Success Manager on paid contracts
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • No public pricing, so budgeting needs a sales conversation
  • Voice, SMS and WhatsApp are billed on usage on top of seats
  • Heavier to configure than lightweight help desks
  • No free plan or self-serve trial
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Shopify
  • Salesforce
  • Slack
  • Zapier
  • Magento
  • BigCommerce
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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