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osTicket
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Chatwoot
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Rating——
Starting priceFreeFrom $0/mo
Pricing modelFreeFreemium
Free trialNoYes
Free versionYesYes
DeploymentOn-premiseAndroid, Cloud / SaaS, iOS, On-premise
VendorosTicketChatwoot
Features
API accessNoYes
Canned responsesYesYes
FormsYesNo
IntegrationsYesNo
Knowledge baseYesYes
Live chatNoYes
Multichannel messagingNoYes
Reporting and analyticsNoYes
Role-based permissionsYesNo
SLA managementYesNo
Self-hostingNoYes
Shared inboxNoYes
Team collaborationYesYes
TicketingYesNo
Workflow automationNoYes
Summary
Pros
  • Open source and free to self-host
  • Lightweight and straightforward
  • Customizable forms and routing
  • Large user community
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • Dated interface
  • Fewer modern channels and AI features
  • Requires self-hosting and maintenance
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • LDAP
  • Active Directory
  • Email (IMAP/POP)
  • Slack
  • Zapier
  • Jira
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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