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Chatwoot
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Rating——
Starting priceFrom $25/moFrom $0/mo
Pricing modelFreemiumFreemium
Free trialYesYes
Free versionYesYes
DeploymentAndroid, Cloud / SaaS, iOSAndroid, Cloud / SaaS, iOS, On-premise
VendorHelp ScoutChatwoot
Features
AI assistantYesNo
API accessNoYes
Canned responsesYesYes
Collision detectionYesNo
Contact managementYesNo
Knowledge baseYesYes
Live chatYesYes
Multichannel messagingNoYes
Reporting and analyticsYesYes
Self-hostingNoYes
Shared inboxYesYes
Team collaborationNoYes
Workflow automationYesYes
Summary
Pros
  • Clean email-like interface that agents pick up quickly
  • Free plan for up to 5 users
  • Built-in knowledge base and Beacon widget
  • Transparent pricing
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • Less suited to complex routing and SLAs
  • Limited phone and enterprise features
  • Higher tiers needed for advanced reporting
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Slack
  • Shopify
  • Jira
  • Salesforce
  • Zapier
  • Mailchimp
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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