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Intercom
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Chatwoot
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Rating——
Starting priceFrom $29/moFrom $0/mo
Pricing modelSubscriptionFreemium
Free trialYesYes
Free versionNoYes
DeploymentAndroid, Cloud / SaaS, iOSAndroid, Cloud / SaaS, iOS, On-premise
VendorIntercomChatwoot
Features
AI assistantYesNo
API accessNoYes
Canned responsesNoYes
Knowledge baseYesYes
Live chatYesYes
Multichannel messagingNoYes
Multilingual supportYesNo
Product toursYesNo
Reporting and analyticsYesYes
Self-hostingNoYes
Shared inboxYesYes
Team collaborationNoYes
TicketingYesNo
Workflow automationYesYes
Summary
Pros
  • Strong conversational UX for customers and agents
  • Fin AI agent resolves common questions automatically
  • In-app messaging and onboarding in one tool
  • Polished reporting on conversations and AI performance
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • Per-resolution AI pricing makes costs variable
  • Seat prices climb on higher tiers
  • Overkill for teams that only need a basic inbox
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Salesforce
  • Slack
  • Jira
  • HubSpot
  • Shopify
  • Stripe
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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