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Zoho Desk
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Chatwoot
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Starting priceFrom $7/moFree plan
Pricing modelFreemiumFreemium
Free trialYesYes
Free versionYesYes
DeploymentAndroid, Cloud / SaaS, iOSAndroid, Cloud / SaaS, iOS, On-premise
VendorZohoChatwoot
Features
AI assistantYesNo
API accessNoYes
Canned responsesNoYes
Customer surveysYesNo
CustomisationYesNo
Knowledge baseYesYes
Live chatNoYes
Multi-brand supportYesNo
Multichannel messagingNoYes
Reporting and analyticsYesYes
SLA managementYesNo
Self-hostingNoYes
Shared inboxNoYes
Team collaborationNoYes
TicketingYesNo
Time trackingYesNo
Workflow automationYesYes
Summary
Pros
  • Very low entry price and a free plan for up to 3 users
  • Deep integration with Zoho CRM and other Zoho apps
  • Blueprint workflows enforce consistent processes
  • Multi-brand help desks on higher plans
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • Interface feels busier than lighter competitors
  • Best value depends on using other Zoho products
  • Some advanced features appear only in Professional and above
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Zoho CRM
  • Slack
  • Jira
  • Shopify
  • Microsoft Teams
  • Zapier
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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