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Freshdesk
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Chatwoot
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Starting priceFrom $19/moFree plan
Pricing modelSubscriptionFreemium
Free trialYesYes
Free versionNoYes
DeploymentAndroid, Cloud / SaaS, iOSAndroid, Cloud / SaaS, iOS, On-premise
VendorFreshworksChatwoot
Features
AI assistantYesNo
API accessNoYes
Canned responsesYesYes
Collision detectionYesNo
Knowledge baseYesYes
Live chatNoYes
Multichannel messagingNoYes
Reporting and analyticsYesYes
SLA managementYesNo
Self-hostingNoYes
Shared inboxNoYes
Team collaborationYesYes
TicketingYesNo
Workflow automationYesYes
Summary
Pros
  • Competitive per-agent pricing
  • Easy interface that is quick to learn
  • Broad channel coverage for the price
  • Includes knowledge base and automation on paid tiers
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • AI sessions and Freddy Copilot are paid extras
  • Advanced reporting sits on higher tiers
  • Some features require upgrading from Growth
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Slack
  • Shopify
  • Jira
  • Salesforce
  • Microsoft Teams
  • Zapier
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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