Compare Software

Zendesk
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Chatwoot
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Starting priceFrom $19/moFree plan
Pricing modelSubscriptionFreemium
Free trialYesYes
Free versionNoYes
DeploymentAndroid, Cloud / SaaS, iOSAndroid, Cloud / SaaS, iOS, On-premise
VendorZendeskChatwoot
Features
AI assistantYesNo
API accessNoYes
Canned responsesYesYes
IntegrationsYesNo
Knowledge baseYesYes
Live chatYesYes
Multichannel messagingNoYes
Reporting and analyticsYesYes
Role-based permissionsYesNo
SLA managementYesNo
Self-hostingNoYes
Shared inboxNoYes
Team collaborationNoYes
TicketingYesNo
Voice and callingYesNo
Workflow automationNoYes
Summary
Pros
  • Mature ticketing engine with strong routing, SLAs and automation
  • Large marketplace of integrations and apps
  • Scales from small teams to large support operations
  • Help center and messaging included in Suite plans
  • Free self-hosted Community Edition
  • Open source with active development
  • Supports many channels in one inbox
  • Full control over data when self-hosted
  • Managed cloud option available
Cons
  • Total cost rises quickly with AI resolutions and add-ons
  • Advanced configuration needs admin time
  • Entry tiers are limited compared with Suite plans
  • Self-hosting needs technical resources
  • Fewer built-in enterprise features than large suites
  • Smaller ecosystem than established vendors
Integrations
  • Salesforce
  • Slack
  • Shopify
  • Jira
  • Microsoft Teams
  • Zapier
  • Slack
  • Dialogflow
  • Shopify
  • WhatsApp
  • Telegram
  • Facebook
Details WebsiteDetails Website
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